Support & Updates Policy

Effective date: 2026-09-05   Version: 1.0.0

This document forms part of the Astalias global legal framework. Astalias is an international software and digital services platform and is not presented as being directed exclusively to any single country. Mandatory rights and obligations that cannot lawfully be excluded remain unaffected.

1. Eligibility

Premium support and update access are provided according to the active plan shown on the relevant product page or account.

2. Support scope

Support generally covers installation, documented configuration, reproducible product defects and reasonable compatibility guidance. It does not include custom development, third-party debugging unrelated to Astalias code, server administration, data recovery or guaranteed integration with every external product unless expressly included.

3. Updates

Updates may include security fixes, compatibility improvements, defect corrections and feature changes. We may discontinue obsolete versions and require a supported WordPress/PHP environment for updates.

4. External dependencies

Third-party APIs and platforms can change without notice. We may adapt integrations on a commercially reasonable basis but cannot guarantee indefinite availability of third-party functionality.

5. End of entitlement

When a commercial entitlement ends, premium updates, support and hosted benefits may cease as described in the Software License Terms.